- My tracking number isn't showing any information, do you have any more information? - The reason the tracking number is not showing any information is because the package has not been scanned by USPS employees. Unfortunately, USPS employees are not required to scan the package until it is delivered. In most cases, the package is scanned as it makes its way to the destination, but some impacted times of the year may see a delay in tracking information. This is even more so true for Canadian and International orders.
- Your description says 'Ships within 24 hours' and it's been over 24 hours. Where is my order? - Yes, this means that your order will be packaged and handed over to the shipper within 24 hours excluding Saturday and Sunday. (Much sooner in most cases) Once your order is handed over to the shipper (USPS/FedEx/UPS), your order may take 2-7 days for delivery.
- How long will my order take to be delivered? - Most orders will take 2-7 days for delivery. Please see next question for information on how to calculate shipping times. Canadian and International orders will take 7-14 business days.
- How are shipping times calculated? - All shipping times are business days and excludes holidays (Monday - Friday). If you were to order on Sunday, the first shipping day is counted as follows: Monday (Order shipped, not counted) -> Tuesday (1st shipping day) -> Wednesday (2nd shipping day) and so forth excluding the weekends. This is an industry standard for shipping and is the same with any carrier in the United States. Another example is if you ordered on Wednesday, the first shipping day will be Thursday.
- What will my credit card statement show? - Your credit card will be charged under
- How can I contact you regarding my order? - For fastest service, contact us through email or chat. Our email address is: We recommend both email and chat over our phone number due to long potential wait times on the phone. You can also chat with us through our website. Please look for a chat box on either the right or left hand side of our webpage.
If you would like more information regarding your order or any of our products, please fill the contact form below:
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